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Publication
A agressão em contexto de trabalho e a nacionalidade
Authors
Abstract(s)
O presente estudo foi levado a cabo com o objectivo de explorar se existem
diferenças ao nível dos Comportamentos Latentes e Comportamentos Manifestos entre os
espanhóis e os portugueses. Para cumprir o objectivo foi utilizado o Questionário de
Comportamentos Agressivos (QCA) (Vicente & D’Oliveira, 2008) constituído por 61 itens
divididos em duas escalas (a escala de comportamentos manifestos e a escala de
comportamentos latentes) aos quais os participantes deveriam responder com que
frequência essas afirmações tinham ocorrido durante o último ano no seu local de trabalho.
O QCA foi aplicado a uma amostra de 173 participantes todos pertencentes à população
activa, dos quais 89 (51,4%) eram de nacionalidade portuguesa e 84 (48,6%) de nacionalidade
espanhola.
A análise factorial exploratória encontrou, para a Escala de Comportamentos Manifestos,
quatro factores: Equipamentos do contexto e invasão de propriedade, Violência Verbal,
Violência Física e Roubo e Violência Física, sendo que apenas o primeiro factor apresenta um
valor de consistência interna razoável. Para a Escala de Comportamentos Latentes foram
encontrados sete factores: Hostilidade/Intimidação, Desvio dos objectivos organizacionais,
Atrasos, Falta de credibilidade, Depreciação, Não interacção e Excesso de carga, sendo que os
valores de consistência interna se encontram entre o excelente e o fraco.
Relativamente à comparação entre os Comportamentos Latentes e Manifestos entre os
espanhóis e portugueses foram encontradas diferenças. Relativamente à Escala de
Comportamentos Manifestos verificou-se que para os espanhóis o factor mais frequente é
“Violência física e roubo” e para os portugueses o factor mais frequente é “Violência Verbal”.
Relativamente à Escala de Comportamentos Latentes verificou-se que para os espanhóis o factor
mais frequente é “Atrasos” e para os portugueses os factores mais frequentes são “Excesso de
Carga” e “Depreciação”.
ABSTRACT: This Study was undertaken with the aim of exploring if there were differences between Spanish and Portuguese people in Latent and Manifests behaviors. To achieve this objective it was used the Questionnaire for Aggressive Behavior (QAB) (Vicente & D’Oliveira, 2008) with 61 items divided in two scales (Manifests and Latent behaviors) to which the participants had to answer how often those statements had occurred during the last year in their workplace. The QAB was applied to a sample of 173 participants, all belonging to the working population, of which 89 (51,4%) were Portuguese and 84 (48,6%) were Spanish. The Exploratory factor analysis found four factors for the Scale of Manifests Behaviors: Elements of contexts and Invasion of property, Verbal violence, Physical Violence and theft and Physical violence and only the first factor had a reasonable value of internal consistency. For the Scale of Latent Behaviors there were found seven factors: Hostility/Intimidation, Misuse of organizational objectives, Delays, Lack of credibility, Depreciation, No interaction and Overloading. The values of internal consistency are between excellent and poor. For the comparison between Latent and Manifest behavior between Spanish and Portuguese people there were found differences. On the Scale of Manifest Behaviors it was found that for the Spaniards the most common factor is “Physical Violence and Theft” and for the Portuguese people the most common factor is “Verbal Violence”. On the Scale of Latent Behaviors it was found that for the Spaniards the most common factor is “Delays” and for the Portuguese people the most common factors are “Overloading” and “Depreciation”.
ABSTRACT: This Study was undertaken with the aim of exploring if there were differences between Spanish and Portuguese people in Latent and Manifests behaviors. To achieve this objective it was used the Questionnaire for Aggressive Behavior (QAB) (Vicente & D’Oliveira, 2008) with 61 items divided in two scales (Manifests and Latent behaviors) to which the participants had to answer how often those statements had occurred during the last year in their workplace. The QAB was applied to a sample of 173 participants, all belonging to the working population, of which 89 (51,4%) were Portuguese and 84 (48,6%) were Spanish. The Exploratory factor analysis found four factors for the Scale of Manifests Behaviors: Elements of contexts and Invasion of property, Verbal violence, Physical Violence and theft and Physical violence and only the first factor had a reasonable value of internal consistency. For the Scale of Latent Behaviors there were found seven factors: Hostility/Intimidation, Misuse of organizational objectives, Delays, Lack of credibility, Depreciation, No interaction and Overloading. The values of internal consistency are between excellent and poor. For the comparison between Latent and Manifest behavior between Spanish and Portuguese people there were found differences. On the Scale of Manifest Behaviors it was found that for the Spaniards the most common factor is “Physical Violence and Theft” and for the Portuguese people the most common factor is “Verbal Violence”. On the Scale of Latent Behaviors it was found that for the Spaniards the most common factor is “Delays” and for the Portuguese people the most common factors are “Overloading” and “Depreciation”.
Description
Keywords
Agressão Nacionalidade Workplace aggression Nationality