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Stresse ocupacional e inteligĂȘncia emocional: Explorando os efeitos no local de trabalho
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Abstract(s)
O presente estudo tem como objectivo verificar de que forma é que a percepção do stresse
ocupacional (SO) Ă© influenciada pela inteligĂȘncia emocional (IE), aferindo se sujeitos com
elevada IE experimentam nĂveis de SO mais baixos comparativamente a sujeitos com baixa IE.
Este trabalho segue o forte consenso na literatura (Goleman, 1997; Nikolaous & Tsaousis, 2002;
Slaski e Cartwright, 2003; Limonero et al, 2004) em que a IE, como competĂȘncia passĂvel de ser
desenvolvida, pode apresentar-se como fundamental na regulação do stresse, saĂșde e bem-estar.
A amostra do estudo (n= 190) foi constituĂda por mĂ©dicos, enfermeiros e professores.
Aplicou-se o Emotional Schutteâs Inventory (Schutte, Mallouf, Hall, Haggerty, Cooper, Golden
& Dornheim, 1998) adaptado para a população portuguesa por Clemente (2004) e o
Occupational Stress Indicator (Cooper, Sloan & Williams, 1988), adaptado para Portugal por
Cunha, Cooper, Reis & Fernandes (1992).
Verificou-se que a hipĂłtese em estudo foi confirmada, constatando-se que indivĂduos com
elevada IE percepcionam nĂveis mais reduzidos de SO, designadamente no que respeita aos
factores intrĂnsecos Ă função, Ă gestĂŁo da função e ao relacionamento no Ăąmbito da função. Estas
conclusÔes reforçam a estrutura teórica que este estudo tem por base (Cooper, 1998; Mayer &
Salovey, 2000, Slaski & Cartwight, 2002, 2003; Bulik, 2005) tendo um potencial significativo na
gestão de stresse ocupacional e em todas as pråticas de recursos humanos nas organizaçÔes.
ABSTRACT: This studyâs purpose is to evaluate how emotional intelligence (EI) influences the perception of occupational stress (OS), by assessing whether individuals with a high EI experience lower levels of OS when compared to individuals with a low EI. This study follows the strong consensus in the literature (Goleman, 1996; Nikolaous & Tsaousis, 2002; Slaski e Cartwright, 2003; Limonero et al, 2004) that EI, as a competence prone to development, may present itself as fundamental in the regulation of stress, health and well-being. The sample of the study (n= 190) was comprised of doctors, nurses and teachers. The Emotional Schutteâs Inventory (Schutte, Mallouf, Hall, Haggerty, Cooper, Golden & Dornheim, 1998), adapted to the Portuguese population by Clemente (2004), and the Occupational Stress Indicator (Cooper, Sloan & Williams, 1988), adapted to Portugal by Cunha, Cooper, Reis & Fernandes (1992), were both applied. It was verified that the hypothesis under study was confirmed, meaning that individuals with a high EI perceive lower levels of OS, namely in what refers to factors intrinsic to their job, the management of their roles and the relationships established in the exercise of their functions. These conclusions strengthen the theoretical structure which serves as a basis to this study (Cooper, 1998; Mayer & Salovey, 2000, Slaski & Cartwight, 2002, 2003; Bulik, 2005) and have a significant potential in the context of occupational stress management and in all human resourcesâ practices in an organization.
ABSTRACT: This studyâs purpose is to evaluate how emotional intelligence (EI) influences the perception of occupational stress (OS), by assessing whether individuals with a high EI experience lower levels of OS when compared to individuals with a low EI. This study follows the strong consensus in the literature (Goleman, 1996; Nikolaous & Tsaousis, 2002; Slaski e Cartwright, 2003; Limonero et al, 2004) that EI, as a competence prone to development, may present itself as fundamental in the regulation of stress, health and well-being. The sample of the study (n= 190) was comprised of doctors, nurses and teachers. The Emotional Schutteâs Inventory (Schutte, Mallouf, Hall, Haggerty, Cooper, Golden & Dornheim, 1998), adapted to the Portuguese population by Clemente (2004), and the Occupational Stress Indicator (Cooper, Sloan & Williams, 1988), adapted to Portugal by Cunha, Cooper, Reis & Fernandes (1992), were both applied. It was verified that the hypothesis under study was confirmed, meaning that individuals with a high EI perceive lower levels of OS, namely in what refers to factors intrinsic to their job, the management of their roles and the relationships established in the exercise of their functions. These conclusions strengthen the theoretical structure which serves as a basis to this study (Cooper, 1998; Mayer & Salovey, 2000, Slaski & Cartwight, 2002, 2003; Bulik, 2005) and have a significant potential in the context of occupational stress management and in all human resourcesâ practices in an organization.
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Keywords
InteligĂȘncia emocional Stresse ocupacional Contexto laboral Occupational stress Emotional intelligence Work environment