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Publication
Coping, autoeficácia e stresse percebido em colaboradores do retalho alimentar
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Authors
Advisor(s)
Abstract(s)
Neste estudo, investigámos a relação entre perceção de stresse, estratégias de coping
predominantes, e em específico a relação com a autoeficácia numa amostra de colaboradores
do setor do retalho alimentar em Portugal.
Tratou-se duma investigação do tipo transversal e correlacional, numa amostra
constituída por 295 colaboradores do setor do retalho alimentar.
Foram utilizados o Questionário sociodemográfico e profissional, a Escala de
Percepção de Stress, o Questionário de Estratégias de Coping e a Escala de Auto-Eficácia
Geral.
Os resultados revelaram um valor médio de stresse percebido na amostra mais elevado
comparativamente a outras amostras portuguesas. As estratégias de coping mais adaptativas
como Autocontrolo e Assumir a Responsabilidade foram as mais reportadas pelos
participantes para enfrentar o stresse percebido. Colaboradores que reportaram maiores
valores de autoeficácia, também reportaram utilizar estratégias de coping mais adaptativas, e
apresentaram uma menor perceção de stresse.
Devido à escassez de estudos acerca deste grupo populacional, este estudo vem trazer
dados relevantes para a literatura, salientando a necessidade da sua replicação com amostras
de maiores dimensões e mais heterogéneas.
ABSTRACT: In this study, we investigated the relationship between perceived stress, predominant coping strategies, and specifically the relationship with self-efficacy in a sample of employees in the food retail sector in Portugal. This was a cross-sectional, correlational study with a sample of 295 employees from the food retail sector. The sociodemographic and professional questionnaire, the Perceived Stress Scale, the Coping Strategies Questionnaire and the General Self-Efficacy Scale were used. The results revealed a higher average value of perceived stress in the sample compared to other Portuguese samples. The most adaptive coping strategies, such as Self-Control and Taking Responsibility, were the ones most often reported by the participants to cope with perceived stress. Employees who reported higher levels of self-efficacy also reported using more adaptive coping strategies and had a lower perception of stress. Due to the scarcity of studies on this population group, this study brings relevant data to the literature, highlighting the need for replication with larger and more heterogeneous samples.
ABSTRACT: In this study, we investigated the relationship between perceived stress, predominant coping strategies, and specifically the relationship with self-efficacy in a sample of employees in the food retail sector in Portugal. This was a cross-sectional, correlational study with a sample of 295 employees from the food retail sector. The sociodemographic and professional questionnaire, the Perceived Stress Scale, the Coping Strategies Questionnaire and the General Self-Efficacy Scale were used. The results revealed a higher average value of perceived stress in the sample compared to other Portuguese samples. The most adaptive coping strategies, such as Self-Control and Taking Responsibility, were the ones most often reported by the participants to cope with perceived stress. Employees who reported higher levels of self-efficacy also reported using more adaptive coping strategies and had a lower perception of stress. Due to the scarcity of studies on this population group, this study brings relevant data to the literature, highlighting the need for replication with larger and more heterogeneous samples.
Description
Dissertação de Mestrado realizada
sob a orientação da Professora
Doutora Diana Frasquilho,
apresentada no Ispa – Instituto
Universitário para obtenção de grau
de Mestre na especialidade de
Psicologia Clínica.
Keywords
Stresse Percebido Estratégias de Coping Autoeficácia Colaboradores Retalho alimentar Perceived Stress Coping Strategies Self-efficacy Employees Food retail