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Publication
Uma abordagem holística dos factores psicossociais no local de trabalho: estudo dos seus antecedentes e consequentes
Advisor(s)
Abstract(s)
Os factores psicossociais no local de trabalho, positivos e negativos, compreendem os
aspectos inerentes à organização, conteúdo, condições e ambiente de trabalho, sendo responsáveis
pela variabilidade encontrada na saúde ocupacional dos trabalhadores.
O presente trabalho procurou estudar: (i) o efeito mediador do papel de gestão do superior
hierárquico na relação entre a cultura organizacional e os factores psicossociais; e o (ii) efeito
mediador das variáveis satisfação no trabalho, stress, burnout problemas em dormir e sintomas
depressivos, na relação entre factores psicossociais e a percepção de saúde geral.
Foi realizado um estudo correlacional com recolha de dados online, através de um
questionário de autopreenchimento, que contou com a colaboração de uma empresa portuguesa de
administração pública. A amostra (n=624) é constituída exclusivamente por trabalhadores
portugueses por conta de outrem, com idades entre os 19 e os 66 anos (M=46,45; SD=8,97), dos quais
63% são do sexo feminino.
Os resultados evidenciaram existir: (i) um efeito de mediação parcial positivo dos papéis de
gestão broker, coordenador e produtor na relação entre o modelo de cultura de relações humanas e a
maioria dos factores psicossociais positivos (e.g., significado do trabalho); e (ii) um efeito de
mediação total da satisfação intrínseca, burnout e sintomas depressivos na relação entre o conflito de
papéis laborais e a percepção de saúde geral.
Conclui-se que o tipo de cultura organizacional e os papéis de gestão do superior hierárquico
poderão ser importantes preditores dos factores psicossociais. Discutem-se as limitações
metodológicas e implicações práticas, sobretudo, ao nível da prevenção e intervenção em contexto
organizacional.
ABSTRACT: Positive and negative work-related psychosocial factors comprise the inherent aspects of the work organization, scope, conditions and environment, and are responsible for the worker’s occupational health variability. This project main objectives included the study of: (i) the mediating effect of different managerial roles in the relationship between organizational culture and work-related psychosocial factors; (ii) the mediating effect of the variables job satisfaction, stress, burnout sleeping problems and depressive symptoms, in the relationship between work-related psychosocial factors and selfperceived general health. A correlation cross-sectional study was carried out taking into consideration online data collection, through a self-completion questionnaire, with the support of a Portuguese public administration entity. The sample (n=624) consists exclusively of Portuguese employees, aged between 19 and 66 years (M=46.45, SD=8.97), of which 63% are female. The results allow to conclude there is: (i) a positive partial mediating effect of broker, coordinator, and producer management roles in the relationship between the human relations culture model and the majority of positive psychosocial factors (e.g., meaning of work); and (ii) a total mediation effect of intrinsic satisfaction, burnout, and depressive symptoms in the relationship between the labor role conflict psychosocial factor and self-perceived general health. Thus, it is admissible to proclaim that the type of organizational culture, as well as the different managerial roles of the hierarchical superior, can be important predictors of the psychosocial factors (positive and negative). Methodological and practical implications are discussed in this research, in particular how to properly manage work-related psychosocial factors within the organizations in order to achieve healthier work places.
ABSTRACT: Positive and negative work-related psychosocial factors comprise the inherent aspects of the work organization, scope, conditions and environment, and are responsible for the worker’s occupational health variability. This project main objectives included the study of: (i) the mediating effect of different managerial roles in the relationship between organizational culture and work-related psychosocial factors; (ii) the mediating effect of the variables job satisfaction, stress, burnout sleeping problems and depressive symptoms, in the relationship between work-related psychosocial factors and selfperceived general health. A correlation cross-sectional study was carried out taking into consideration online data collection, through a self-completion questionnaire, with the support of a Portuguese public administration entity. The sample (n=624) consists exclusively of Portuguese employees, aged between 19 and 66 years (M=46.45, SD=8.97), of which 63% are female. The results allow to conclude there is: (i) a positive partial mediating effect of broker, coordinator, and producer management roles in the relationship between the human relations culture model and the majority of positive psychosocial factors (e.g., meaning of work); and (ii) a total mediation effect of intrinsic satisfaction, burnout, and depressive symptoms in the relationship between the labor role conflict psychosocial factor and self-perceived general health. Thus, it is admissible to proclaim that the type of organizational culture, as well as the different managerial roles of the hierarchical superior, can be important predictors of the psychosocial factors (positive and negative). Methodological and practical implications are discussed in this research, in particular how to properly manage work-related psychosocial factors within the organizations in order to achieve healthier work places.
Description
Dissertação de Mestrado apresentada no ISPA - Instituto Universitário para obtenção de grau de
Mestre na especialidade de Psicologia Social e das Organizações.
Keywords
Cultura organizacional Factores psicossociais no local de trabalho, Papéis do gestor Psicologia da saúde ocupacional Satisfação no trabalho Job satisfaction Managerial roles Occupational health psychology Organizational culture Work-related psychosocial factors