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The relationship between Inclusion climate and voice behaviors beyond social exchange obligation: The role of psychological needs satisfaction
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Advisor(s)
Abstract(s)
Several studies have identified a work environment that promotes inclusiveness as a
significant predictor of affiliative organizational citizenship behavior or OCB (such as helping),
whereas not much research has focused on inclusion and challenging OCB (i.e., voice). Moreover, no
previous studies have explored the above-mentioned relationship in the light of self-determination
theory (SDT), given that social exchange theory has traditionally been used as the main explanatory
mechanism. Therefore, the aim of the present research was to test the mediating role of basic
psychological needs satisfaction in the relationship between inclusion climate, promotive voice
and prohibitive voice. Data were collected through self-report questionnaires administered to
246 employees of an international company operating in the service industry. Structural equation
modelling was used to analyze the data utilizing R software. Results showed that satisfaction of
the needs for autonomy, competence and relatedness partially mediated the relationship between
inclusion climate and promotive and prohibitive voice, therefore supporting the idea that social
exchange might not be the only determinant for employees to engage in voice behavior. Most
importantly, those findings underline how a truly inclusive workplace needs to fulfil its employees’
basic needs of behaving volitionally, feeling effective and connecting meaningfully; this would
motivate the workers to voice their suggestions and concerns.
Description
Keywords
Inclusion climate Diversity Challenging organizational citizenship behavior Promotive voice Prohibitive voice Basic needs
Citation
Paolillo, A., Sinval, J., Silvia, A, S, & Scuderi, V. E.(2021).The relationship between Inclusion climate and voice behaviors beyond social exchange obligation: The role of psychological needs satisfaction. Sustainability, 18(13), 1-19 https:// doi.org/10.3390/su131810252
Publisher
MDPI AG.