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Publication
Occupational stress and turnover intentions in employees of the Portuguese tax and customs authority: Mediating effect of burnout and moderating effect of motivation
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Advisor(s)
Abstract(s)
Abstract: The main objective of this study was to study the effect of occupational stress on turnover
intentions, as well as determine whether this relationship is mediated by burnout levels and moderated
by motivation. The sample size of this study consisted of 603 participants, all employees of
the Portuguese Tax and Customs Authority, which is part of the Ministry of Finance and belongs
to the Direct State Administration. The results indicate that occupational stress (with managers,
career and pay, and overwork) has a positive and significant effect on turnover intentions and that
this relationship is mediated by burnout. Motivation (intrinsic and identified) has a negative and
significant effect on turnover intentions. Intrinsic motivation moderates the relationship between
occupational stress (with managers, colleagues, career and pay, and family problems) and turnover
intentions. These results indicate that among the dimensions of occupational stress, the most critical
are the stress caused by managers, work overload, and career and pay. These are factors that the
Direct State Administration should be concerned with to reduce employees’ stress levels, as well as
their turnover intentions.
Description
Keywords
Occupational stress Burnout Turnover intentions Motivation Quantitative study
Citation
Freitas, M., Moreira, A., & Ramos, F. (2023). Occupational stress and turnover intentions in employees of the Portuguese tax and customs authority: Mediating effect of burnout and moderating effect of motivation. Administrative Sciences (2076-3387), 13(12), 251. https://doi.org/10.3390/admsci13120251
Publisher
MDPI AG