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Publication
Suporte social e suporte organizacional como preditores dos comportamentos proativos nas organizações
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Advisor(s)
Abstract(s)
A presente investigação visa fornecer evidências empíricas adicionais sobre o efeito da Perceção de Suporte Organizacional (PSO) sobre os Comportamentos Proativos nas Organizações. Adicionalmente, pretende mostrar que a Satisfação com o Suporte Social (SSS) também tem um efeito positivo sobre os Comportamentos Proativos nas Organizações. Nesse sentido hipotetizou-se: (1) A Perceção de Suporte Organizacional tem um efeito positivo nos Comportamentos Proativos; (2) A Satisfação com o Suporte Social tem um efeito positivo nos Comportamentos Proativos; (3) O efeito da perceção de suporte organizacional nos comportamentos proativos nas organizações é mais forte do que o da satisfação com o suporte social.
Colaboraram neste estudo 274 trabalhadores. Os resultados obtidos comprovaram parcialmente a existência de um efeito da PSO nos Comportamentos Proativos, uma vez que apenas a sua dimensão afetiva ou emocional mostrou ter efeito nos Comportamentos Proativos. Adicionalmente, o efeito da SSS nos Comportamentos Proativos foi parcialmente confirmado, uma vez que apenas o suporte da família e íntimo mostraram ser importantes para os Comportamentos Proativos dos colaboradores no seu trabalho. Finalmente, verificou-se que a PSO tem um efeito superior ao do Suporte Social nos Comportamentos Proativos, o que significa que os participantes deste estudo consideram que o suporte da organização é mais importante do que o suporte externo para a sua proatividade no trabalho.
Este estudo contribui assim para alargar a investigação no âmbito da proatividade no trabalho, ao mostrar que o apoio externo à organização também pode favorecer a emergência de comportamentos proativos.
ABSTRACT: This study aims to supply additional empiric evidence about the effect of the perceived organizational support in proactive behavior. Additionally, it’s purpose is to show that social support satisfaction has a positive effect in proactive behavior. It was hypothesized that: (1) Perceived organizational support has a positive effect in worker’s proactive behavior; (2) Social support satisfaction has a positive effect in worker’s proactive behavior; (3) The effect of perceived organizational support in worker’s proactive behaviour is stronger than the effect of social support satisfaction in worker’s proactive behavior. In this investigation took part 274 workers. The results obtained confirmed partially the effect of perceived organizational support in worker’s proactive behavior, since only it’s affective or emotional dimension has shown a positive effect in worker’s proactive behavior. Also, the effect of social support satisfaction in worker’s proactive behavior was partially confirmed, since only family support and intimacy have shown importance in the worker’s proative behavior. Finally, it has been verified that perceived organizational support has a bigger effect than social support satisfaction in proactive behavior, which means that the participants of this study have considered the organization’s support more important than the external support for their work-related proactivity. This study contributes to expand the investigation regarding work proactivity, by showing that the external support can also increase worker’s proactive behaviour.
ABSTRACT: This study aims to supply additional empiric evidence about the effect of the perceived organizational support in proactive behavior. Additionally, it’s purpose is to show that social support satisfaction has a positive effect in proactive behavior. It was hypothesized that: (1) Perceived organizational support has a positive effect in worker’s proactive behavior; (2) Social support satisfaction has a positive effect in worker’s proactive behavior; (3) The effect of perceived organizational support in worker’s proactive behaviour is stronger than the effect of social support satisfaction in worker’s proactive behavior. In this investigation took part 274 workers. The results obtained confirmed partially the effect of perceived organizational support in worker’s proactive behavior, since only it’s affective or emotional dimension has shown a positive effect in worker’s proactive behavior. Also, the effect of social support satisfaction in worker’s proactive behavior was partially confirmed, since only family support and intimacy have shown importance in the worker’s proative behavior. Finally, it has been verified that perceived organizational support has a bigger effect than social support satisfaction in proactive behavior, which means that the participants of this study have considered the organization’s support more important than the external support for their work-related proactivity. This study contributes to expand the investigation regarding work proactivity, by showing that the external support can also increase worker’s proactive behaviour.
Description
Dissertação de Mestrado apresentada no ISPA - Instituto Universitário, na especialidade de Psicologia Social e das Organizações.
Keywords
Suporte organizacional Suporte social Comportamentos proativos nas organizações Perceived Organizational Support Social support satisfaction Proactive behavior towards organizations