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Advisor(s)
Abstract(s)
A inteligência artificial é um tema que tem merecido uma atenção crescente no contexto
das organizações. O seu impacto observa-se a diferentes níveis, abrangendo tanto a evolução
do trabalho como a transformação da sociedade em geral. No contexto dos Recursos Humanos,
a inteligência artificial tem o potencial de transformar as práticas, otimizar processos e auxiliar
na tomada de decisões, criando valor não só para os trabalhadores como também para as
organizações. Contudo, a resistência à mudança, acompanhada pelas dúvidas e incertezas
associadas à sua adoção, são fatores que ainda se encontram presentes, dificultando a
integração da inteligência artificial nos processos de trabalho.
Por esta razão, e considerando a crescente incorporação de tecnologias na gestão de
recursos humanos, o objetivo deste estudo passou por compreender quais as intenções que os
profissionais de Recursos Humanos têm em utilizar Inteligência Artificial nas suas funções.
A amostra da investigação foi composta por 123 indivíduos, sendo requisito necessário
para a participação o desempenho de funções dentro da área dos Recursos Humanos.
De modo a avaliar o nível de adoção de tecnologias de IA por parte dos profissionais
de Recursos Humanos, este estudo utilizou a escala proposta por Belanche e colaboradores
(2012) baseada no Modelo de Aceitação da Tecnologia (Davis, 1989).
Os resultados demonstraram que as dimensões perceção de utilidade, perceção de
facilidade de uso e confiança na tecnologia, influenciam positivamente a intenção em adotar
inteligência artificial.
O presente estudo contribui não só para o entendimento teórico sobre a adoção de IA
nos Recursos Humanos, como oferece insights práticos para as organizações que procuram
implementar esta tecnologia
ABSTRACT: Artificial intelligence is a topic that is receiving increasing attention in the context of organizations. Its impact can be seen at different levels, covering both the evolution of work and the transformation of society in general. In the context of Human Resources, artificial intelligence has the potential to transform practices, optimize processes and assist in decisionmaking, creating value not only for workers but also for organizations. However, resistance to change, accompanied by the doubts and uncertainties associated with its adoption, are factors that are still present, making it difficult to integrate artificial intelligence into work processes. For this reason, and considering the growing incorporation of technologies into human resources management, the aim of this study was to understand what intentions human resources professionals have in using artificial intelligence in their jobs. The research sample consisted of 123 individuals, and it was a prerequisite for participation that they work in the Human Resources area. In order to assess the level of adoption of AI technologies by Human Resources professionals, this study used the scale proposed by Belanche and collaborators (2012) based on the Technology Acceptance Model (Davis, 1989). The results showed that the dimensions of perceived usefulness, perceived ease of use and trust in technology positively influence the intention to adopt artificial intelligence. This study contributes not only to the theoretical understanding of AI adoption in Human Resources, but also offers practical insights for organizations seeking to implement this technology.
ABSTRACT: Artificial intelligence is a topic that is receiving increasing attention in the context of organizations. Its impact can be seen at different levels, covering both the evolution of work and the transformation of society in general. In the context of Human Resources, artificial intelligence has the potential to transform practices, optimize processes and assist in decisionmaking, creating value not only for workers but also for organizations. However, resistance to change, accompanied by the doubts and uncertainties associated with its adoption, are factors that are still present, making it difficult to integrate artificial intelligence into work processes. For this reason, and considering the growing incorporation of technologies into human resources management, the aim of this study was to understand what intentions human resources professionals have in using artificial intelligence in their jobs. The research sample consisted of 123 individuals, and it was a prerequisite for participation that they work in the Human Resources area. In order to assess the level of adoption of AI technologies by Human Resources professionals, this study used the scale proposed by Belanche and collaborators (2012) based on the Technology Acceptance Model (Davis, 1989). The results showed that the dimensions of perceived usefulness, perceived ease of use and trust in technology positively influence the intention to adopt artificial intelligence. This study contributes not only to the theoretical understanding of AI adoption in Human Resources, but also offers practical insights for organizations seeking to implement this technology.
Description
Dissertação de Mestrado apresentada no ISPA – Instituto
Universitário para obtenção de grau de Mestre na
especialidade de Psicologia Social e das
Organizações
Keywords
Inteligência artificial Recursos humanos TAM Intenção de uso Artificial intelligence Human resources TAM Intention to use