Loading...
Publication
Sensibilidade intercultural: será esta a arma secreta para a eficácia de equipas interculturais?
Authors
Advisor(s)
Abstract(s)
O presente estudo tem o intuito de perceber a importância e impacto da Sensibilidade
Intercultural (SI), variável ainda pouco estudada na população portuguesa, na Eficácia de
Equipas (EE). Ademais de se pretender perceber se a tendência para a escolher de determinado
Estilo de Gestão de Conflitos (EGC) é afetada pela SI e se, por consequência, terá impacto na
EE.
A amostra em estudo foi composta por 334 sujeitos, 186 (56%) participantes do sexo
feminino e 148 (44%) do sexo masculino, com idades compreendidas entre os 22 e 81 anos.
Para mensurar os construtos em estudo foram utilizadas a Intercultural Sensitivity
Scale (ISS) (Chen & Starosta, 2018), a Rahim Organizational Conflict Management Inventory-
II (ROCI-II) (Rahim,1983) e a Escala de Eficácia de Equipas (3Es) (Vicente, Rodrigues &
D’Oliveira, 2014).
Os resultados revelaram que indivíduos com níveis de SI mais elevados apresentam
maiores níveis de EE; indivíduos com maiores níveis de SI escolhem tendencialmente mais
“Compromisso e Integração” e “Evitação” para gerirem conflitos em contextos interculturais,
promovendo consequentemente maiores níveis de EE; a “Acomodação” promove a EE,
enquanto que a “Competição” diminui a perceção de EE.
O estudo é relevante porque a partir do mesmo, percebe-se a importância da SI para a
EE interculturais, permitindo sugerir-se o desenvolvimento de Competências para a
Interculturalidade em contextos laborais interculturais, concretamente desta capacidade afetiva
como estratégia de promoção de EE nas organizações.
The aim of this study is to understand the importance and impact of Intercultural Sensitivity (IS), a variable that is not that explored in the Portuguese population, on Team Effectiveness (TE). In addition, is important to understand if the tendency to choose a certain Conflict Management Style (CMS) is affected by IS and if, consequently, it will have an impact on TE. The study sample consisted of 334 subjects, 186 (56%) female and 148 (44%) male participants, aged between 22 and 81 years. To measure the constructs under study it were used the Intercultural Sensitivity Scale (ISS) (Chen & Starosta, 2018), the Rahim Organizational Conflict Management Inventory-II (ROCI-II) (Rahim, 1983) and the Team Effectiveness Scale (3Es) (Vicente, Rodrigues & D'Oliveira, 2014). The results showed that individuals with higher levels of SI have higher levels of TE; individuals with higher levels of SI tend to choose more “Commitment and Integration” and “Avoidance” to manage conflicts in intercultural contexts, consequently promoting higher levels of TE; “Accommodation” also promotes higher levels of EE, while “Competition” diminishes the perception of EE. This study shows is relevant because we can perceive from it, the importance of IS for intercultural TE, allowing to suggest the development of Competencies for Interculturality, presenting specifically this affective capacity (SI) as a strategy to promote the effectiveness of intercultural teams in organizations.
The aim of this study is to understand the importance and impact of Intercultural Sensitivity (IS), a variable that is not that explored in the Portuguese population, on Team Effectiveness (TE). In addition, is important to understand if the tendency to choose a certain Conflict Management Style (CMS) is affected by IS and if, consequently, it will have an impact on TE. The study sample consisted of 334 subjects, 186 (56%) female and 148 (44%) male participants, aged between 22 and 81 years. To measure the constructs under study it were used the Intercultural Sensitivity Scale (ISS) (Chen & Starosta, 2018), the Rahim Organizational Conflict Management Inventory-II (ROCI-II) (Rahim, 1983) and the Team Effectiveness Scale (3Es) (Vicente, Rodrigues & D'Oliveira, 2014). The results showed that individuals with higher levels of SI have higher levels of TE; individuals with higher levels of SI tend to choose more “Commitment and Integration” and “Avoidance” to manage conflicts in intercultural contexts, consequently promoting higher levels of TE; “Accommodation” also promotes higher levels of EE, while “Competition” diminishes the perception of EE. This study shows is relevant because we can perceive from it, the importance of IS for intercultural TE, allowing to suggest the development of Competencies for Interculturality, presenting specifically this affective capacity (SI) as a strategy to promote the effectiveness of intercultural teams in organizations.
Description
Dissertação de Mestrado realizada sob a orientação
do Professor Doutor Luís Andrade, apresentada no
ISPA – Instituto Universitário para obtenção do grau
de Mestre na Especialidade de Psicologia Social e das
Organizações.
Keywords
Sensibilidade intercultural Estilos de gestão de Conflitos Eficácia de equipas Competência de comunicação intercultural Interculturalidade Intercultural sensitivity Conflict management styles Team effectiveness Intercultural communication competence Iinterculturality