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Publication
O papel das relações interpessoais na satisfação laboral e desempenho dos colaboradores em organizações situadas em Espaço Rural e Espaço Urbano
Advisor(s)
Abstract(s)
O estudo teve como objetivo explicar o papel das Relações Interpessoais na Satisfação Laboral e Desempenho Individual Percebido em contexto laboral e verificar a existência de diferenças significativas no estudo das variáveis em meios rurais e meios urbanos.
O estudo conta com uma amostra total de 73 participantes que se divide em 31 participantes do meio rural e 42 participantes do meio urbano. As idades dos participantes variam entre os 21 e os 68 anos. Todos os participantes trabalham pelo menos à 6 meses na mesma organização e todos se encontram em Portugal Continental.
A escala utilizada para medir a Satisfação Laboral foi a Escala Geral de Satisfação de Warr et al (1979) adaptada à população portuguesa, para medir o Desempenho Individual Percebido foi utilizada uma versão reduzida da escala adaptada de Auto-perceção do Desempenho de Williams e Anderson (1991), por fim para medir as Relações Interpessoais utilizou-se a escala QRI – Inventário da Qualidade das Relações Interpessoais de Pierce (1994) adaptada à população portuguesa por Neves e Pinheiro (2009).
Os resultados obtidos confirmam que as Relações Interpessoais positivas se correlacionam positivamente com a Satisfação laboral, contudo as Relações Interpessoais positivas não têm uma influência significativa com o Desempenho Individual nem com a Satisfação Laboral, apenas as Relações Interpessoais negativas influênciam de forma significativa o Desempenho Individual, sendo esta uma relação negativa. Os resultados confirmam-nos ainda que a relação entre Satisfação laboral e Desempenho Individual é positiva e significativa.
Verificou-se ainda que não existem diferenças significativas entre o meio rural e o meio urbano no que concerne ao estudo destas variáveis.
This study had the goal of explaining the role of Interpersonal Relationships in Job Satisfaction and Individual Performance in the context of a work environment and had the goal of evaluating diferences between rural and urban environments in the variables bring studied. This study had 73 participants, divided in 31 participants from rural areas and 42 from urban areas. The participants' ages range between 21 and 68 years old. All the participants worked for at least 6 months at the studied organization and all live in mainland Portugal. The scale used to mesure Job Satisfaction is the General Scale of Satisfaction made by Warr at al (1979) adaptated to the portuguese population; to measure the Perceived Individual Performance was used na abridged version of the Auto-perception of Performance scale made by Williams and Anderson (1991); and, finally, to measure the Interpersonal Relationships it was used the QRI scale – Quality of Interpersonal Relationships Inventory made by Pierce (1994) and adaptated to the portuguese population by Neves and Pinheiro (2009). The results confirm that positive Interpersonal Relationships are positively related to job Satisfaction, and, although positive Interpersonal Relations didn’t show significant influence to Individual Performance and in the job Satisfaction, there was a significant influence between negative Interpersonal Relationships and Individual Performance, and this relation is negative. The results confirm that the relation between Job Satisfaction and Perceived Individual Performance is positive and significative. It was found that don’t exist any significant diferences between rural and urban areas in the study of these variables.
This study had the goal of explaining the role of Interpersonal Relationships in Job Satisfaction and Individual Performance in the context of a work environment and had the goal of evaluating diferences between rural and urban environments in the variables bring studied. This study had 73 participants, divided in 31 participants from rural areas and 42 from urban areas. The participants' ages range between 21 and 68 years old. All the participants worked for at least 6 months at the studied organization and all live in mainland Portugal. The scale used to mesure Job Satisfaction is the General Scale of Satisfaction made by Warr at al (1979) adaptated to the portuguese population; to measure the Perceived Individual Performance was used na abridged version of the Auto-perception of Performance scale made by Williams and Anderson (1991); and, finally, to measure the Interpersonal Relationships it was used the QRI scale – Quality of Interpersonal Relationships Inventory made by Pierce (1994) and adaptated to the portuguese population by Neves and Pinheiro (2009). The results confirm that positive Interpersonal Relationships are positively related to job Satisfaction, and, although positive Interpersonal Relations didn’t show significant influence to Individual Performance and in the job Satisfaction, there was a significant influence between negative Interpersonal Relationships and Individual Performance, and this relation is negative. The results confirm that the relation between Job Satisfaction and Perceived Individual Performance is positive and significative. It was found that don’t exist any significant diferences between rural and urban areas in the study of these variables.
Description
Dissertação de Mestrado submetida e defendida no ISPA – IU para obtenção do grau de Mestre em Psicologia Social e das Organizações.
Keywords
Relações interpessoais Satisfação laboral Desempenho individual Meio rural Meio urbano Interpersonal relationships Job satisfaction Individual performance Rural environment Urban environment