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O silêncio dentro e fora das portas da organização: A relação entre o silêncio do colaborador no contexto organizacional e pessoal
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Abstract(s)
Neste estudo, o silêncio do colaborador é perspetivado como um comportamento que tem lugar na organização, que se caracteriza pela retenção de informações e/ou opiniões referentes à organização (Dyne, Ang & Botero, 2003). Pretendeu-se perceber se o silêncio do colaborador que ocorre na organização se relaciona com o silêncio do colaborador fora da mesma, quando este está junto do seu círculo pessoal mais próximo. Este silêncio, designado por silêncio no contexto pessoal (SCCP) refere-se a temáticas organizacionais. Refira-se que não se identificaram artigos sobre o SCCP. Consequentemente, não se encontraram artigos que abordassem a relação do silêncio do colaborador nos dois contextos, assim o objetivo principal do estudo consistiu em colmatar esta lacuna na investigação, percebendo se o colaborador em silêncio no contexto organizacional (SCO) mantem o mesmo registo junto do seu círculo de pessoas mais próximo. O estudo é exploratório, quantitativo e correlacional, recorrendo-se à técnica de inquérito por questionário. A amostra contou com 234 trabalhadores portugueses. Testou-se a relação entre o SCO e SCCP, e verificou-se se as variáveis idade, género e tempo de experiência na atividade profissional principal moderavam esta relação. Nos resultados, verificou-se a relação entre o SCO e SCCP, o género não moderou esta relação, a idade sim e, quanto ao tempo de experiência na atividade profissional principal não foi possível responder. Por fim, discutiram-se as implicações teóricas e práticas dos resultados.
ABSTRACT: In this study employee silence is seen as a behavior that occurs inside organizational environment and is characterized by the retention of information and/or opinions about it (Dyne, Ang, & Botero, 2003). The intention was to understand if this behavior is related to employee silence outside the organizational environment, specifically with his closest people. Silence in the Personal Context (SCCP) refers to organizational issues. It should be noted that no articles on the SCCP were found. Consequently, no articles were found that addressed the relation of the employee's silence in this two contexts, so the aim of the study was to fill this gap in, realizing if the employee that chooses to be silent in the organizational context (SCO) keeps the same register with his or her closest people. This is an exploratory, quantitative and correlational study, in which questionnaire survey technique was used. The sample has 234 active portuguese workers. The relationship between SCO and SCCP was tested, and it was verified whether the variables age, gender and time of experience in the main professional activity moderated this relation. As results, the relationship between SCO and SCCP was verified, the gender did not moderate this relation, the age moderates the relationship between SCCP and SCO and in terms of the time of experience in the main activity, it was not possible to respond. Finally, the theoretical and practical implications of this results were discussed.
ABSTRACT: In this study employee silence is seen as a behavior that occurs inside organizational environment and is characterized by the retention of information and/or opinions about it (Dyne, Ang, & Botero, 2003). The intention was to understand if this behavior is related to employee silence outside the organizational environment, specifically with his closest people. Silence in the Personal Context (SCCP) refers to organizational issues. It should be noted that no articles on the SCCP were found. Consequently, no articles were found that addressed the relation of the employee's silence in this two contexts, so the aim of the study was to fill this gap in, realizing if the employee that chooses to be silent in the organizational context (SCO) keeps the same register with his or her closest people. This is an exploratory, quantitative and correlational study, in which questionnaire survey technique was used. The sample has 234 active portuguese workers. The relationship between SCO and SCCP was tested, and it was verified whether the variables age, gender and time of experience in the main professional activity moderated this relation. As results, the relationship between SCO and SCCP was verified, the gender did not moderate this relation, the age moderates the relationship between SCCP and SCO and in terms of the time of experience in the main activity, it was not possible to respond. Finally, the theoretical and practical implications of this results were discussed.
Description
Dissertação de Mestrado apresentada no ISPA – Instituto Universitário para obtenção de grau de Mestre na especialidade em Psicologia Social e das Organizações
Keywords
Silêncio do colaborador no contexto organizacional Silêncio do colaborador no contexto pessoal Tempo de experiência na atividade profissional principal Idade Género Employee's silence in the organizational context Employee's silence in the organizational context Time of experience in the main professional activity Employee silence in the personal context Age Gender