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Publication
Gestão do Conhecimento: Projetar o futuro garantindo o passado
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| 1.37 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
Este estudo propõe o desenvolvimento de uma metodologia de retenção e disseminação do conhecimento tácito nas organizações. Pela primeira vez, esta metodologia foi testada e validada no contexto organizacional português.
Este estudo foi desenvolvido numa organização pública que opera na área rodoferroviária. Numa primeira fase do estudo contou-se com 5 participantes das áreas operacionais de manutenção de via, catenária e sinalização para realizar entrevistas de recolha do conhecimento. Numa segunda fase, por forma a testar a metodologia desenvolvida e as hipóteses em estudo, foi utilizada uma amostra de 28 participantes do sexo masculino, com uma média de idades de aproximadamente 50 anos e 27 de antiguidade na função, todos da área operacional de manutenção da sinalização ferroviária.
Os resultados suportam as duas hipóteses em estudo (Os colaboradores da área da sinalização ferroviária aplicam práticas de gestão do conhecimento na organização; Os colaboradores consideram que a plataforma proposta é útil para a disseminação do conhecimento na organização.) permitindo concluir que a metodologia proposta é válida , podendo ser aplicada noutros contextos organizacionais.
ABSTRACT: In this study we propose the development of a methodology of retention and dissemination of tacit knowledge in organizations. For the first time, this methodology was tested and validated in the Portuguese organizational context. This study was developed within a public organization that operates in the road and railway area. In a first stage of the study there were 5 participants from the operational areas of track maintenance, catenary and signaling were interviewed in order to collect tacit knowledge. In a second stage and in order to test the developed methodology and the hypothesis, a sample of 28 male participants, with a mean age of approximately 50 years and 27 years of seniority in the function, all from the maintenance of railway signaling area. Results show that collaborators in the area of railway signaling apply knowledge management practices in the organization and that collaborators consider that the proposed platform is useful for the dissemination of knowledge in the organization, thus we can conclude that the proposed methodology is valid, being possible to use them in other organizational contexts.
ABSTRACT: In this study we propose the development of a methodology of retention and dissemination of tacit knowledge in organizations. For the first time, this methodology was tested and validated in the Portuguese organizational context. This study was developed within a public organization that operates in the road and railway area. In a first stage of the study there were 5 participants from the operational areas of track maintenance, catenary and signaling were interviewed in order to collect tacit knowledge. In a second stage and in order to test the developed methodology and the hypothesis, a sample of 28 male participants, with a mean age of approximately 50 years and 27 years of seniority in the function, all from the maintenance of railway signaling area. Results show that collaborators in the area of railway signaling apply knowledge management practices in the organization and that collaborators consider that the proposed platform is useful for the dissemination of knowledge in the organization, thus we can conclude that the proposed methodology is valid, being possible to use them in other organizational contexts.
Description
Dissertação de Mestrado apresentada no ISPA – Instituto Universitário para obtenção de grau de Mestre na especialidade de Psicologia Socia e das Organizações.
Keywords
Gestão do conhecimento Conhecimento tácito Retenção do conhecimento Diisseminação do conhecimento Knowledge management Tacit knowledge Knowledge retention Dissemination of knowledge