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Factors associated with providers’ work engagement and burnout in homeless services: A cross‐national study

2020Journal article Open access
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dc.contributor.authorLenzi, Michela
dc.contributor.authorSantinello, Massimo
dc.contributor.authorGaboardi, Marta
dc.contributor.authorDisperati, Francesca
dc.contributor.authorVieno, Alessio
dc.contributor.authorCalcagnì, Antonio
dc.contributor.authorGreenwood, Ronni
dc.contributor.authorRogowska, Aleksandra
dc.contributor.authorWolf, Judith
dc.contributor.authorLoubiere, Sandrine
dc.contributor.authorBeijer, Ulla
dc.contributor.authorBernad, Roberto
dc.contributor.authorVargas-Moniz, Maria
dc.contributor.authorOrnelas, José
dc.contributor.authorSpinnewijn, Freek
dc.contributor.authorShinn, Marybeth
dc.date.accessioned2020-11-16T19:00:13Z
dc.date.available2020-11-16T19:00:13Z
dc.date.issued2020
dc.description.abstractThe complexity of homeless service users' characteristics and the contextual challenges faced by services can make the experience of working with people in homelessness stressful and can put providers' well-being at risk. In the current study, we investigated the association between service characteristics (i.e., the availability of training and supervision and the capability-fostering approach) and social service providers' work engagement and burnout. The study involved 497 social service providers working in homeless services in eight different European countries (62% women; mean age = 40.73, SD = 10.45) and was part of the Horizon 2020 European study "Homelessness as Unfairness (HOME_EU)." Using hierarchical linear modeling (HLM), findings showed that the availability of training and supervision were positively associated with providers' work engagement and negatively associated with burnout. However, results varied based on the perceived usefulness of the training and supervision provided within the service and the specific outcome considered. The most consistent finding was the association between the degree to which a service promotes users' capabilities and all the aspects of providers' well-being analyzed. Results are discussed in relation to their implications for how configuration of homeless services can promote social service providers' well-being and high-quality care.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationAmerican Journal of Commmunity Psychology Doi: 10.1002/ajcp.12470pt_PT
dc.identifier.doi10.1002/ajcp.12470pt_PT
dc.identifier.issn00910562
dc.identifier.urihttp://hdl.handle.net/10400.12/7832
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherWiley-Blackwellpt_PT
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/pt_PT
dc.subjectHomelessnesspt_PT
dc.subjectServicept_PT
dc.subjectTrainingpt_PT
dc.subjectSupervisionpt_PT
dc.subjectCapabilitiespt_PT
dc.subjectBurnoutpt_PT
dc.titleFactors associated with providers’ work engagement and burnout in homeless services: A cross‐national studypt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.conferencePlaceUnited Statespt_PT
oaire.citation.endPage17pt_PT
oaire.citation.startPage1pt_PT
oaire.citation.titleAmerican Journal of Community Psychologypt_PT
person.familyNameLenzi
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person.givenNameJudith
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person.givenNameMaria
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