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Publication
O impacto dos múltiplos compromissos organizacionais nas intenções de saída: Um estudo aplicado ao sector hoteleiro.
Advisor(s)
Abstract(s)
O objetivo deste estudo é analisar o impacto dos múltiplos compromissos, isto é, o compromisso organizacional, o compromisso com o superior hierárquico e o compromisso com os colegas, nas intenções de saída dos colaboradores de um dos maiores grupos Hoteleiros em Portugal, sendo que este estudo contou com 113 participantes, todos trabalhadores da mesma empresa. Os instrumentos utilizados foram a escala de Meyer e Allen (1997), versão adaptada para o português por Cesário e Bártolo (in press), para medir o compromisso organizacional. Para medir o compromisso com a chefia direta e com os colegas, foi utilizado a “Commitment to the Supervisor scale” e “Commitment to the Work Group scale” de Florence Stinglhamber, Kathell Bentein e Chistian Vandenberg (2002). E por último foi utilizado a escala que mede as Intensões de saída de Bozeman e Perrewé (2001). Foram feitas as análises estatísticas necessárias, de forma a analisar o efeito das variáveis em estudo, assim como as variáveis demográficas. Os resultados demonstraram um efeito negativo, moderado e significativo entre os compromissos Organizacional e as intensões de saída (Turnover), assim como entre os compromissos para com o Supervisor e Colegas e as intenções de saída (Turnover). Desta forma é possível prevê que quanto maior o compromisso menos seriam as intenções de saída
ABSTRACT: The objective of this study is to analyze the impact of multiple commitments, such as organizational commitment, commitment to the superior and commitment to colleagues, in the turnover intensions of employees, in one of the largest hotel groups in Portugal, this study counted on 113 participants, all employees of the same company. The instruments used were the scale of Meyer and Allen (1997), a version adapted to Portuguese by Cesário and Bártolo (in press), to measure the organizational commitment. Florence Stinglhamber, Kathell Bentein and Chistian Vandenberg (2002) questionnaire was used the "Commitment to the Supervisor scale" and "Commitment to the Work Group scale" to measure commitment to direct leadership and colleagues. Finally, the scale that measures the Turnover Intensions of Bozeman and Perrewé (2001) was used to finish the questionnaire. The necessary statistical analyzes were done, in order to analyze the effect of the variables under study, as well as the demographic variables. The results showed a negative, moderate and significant effect between Organizational commitments and Turnover intentions, as well as between commitments to Supervisor and Colleagues and Turnover intentions. In this way it is possible to predict that the higher the commitment, the less the Turnover intensions would be.
ABSTRACT: The objective of this study is to analyze the impact of multiple commitments, such as organizational commitment, commitment to the superior and commitment to colleagues, in the turnover intensions of employees, in one of the largest hotel groups in Portugal, this study counted on 113 participants, all employees of the same company. The instruments used were the scale of Meyer and Allen (1997), a version adapted to Portuguese by Cesário and Bártolo (in press), to measure the organizational commitment. Florence Stinglhamber, Kathell Bentein and Chistian Vandenberg (2002) questionnaire was used the "Commitment to the Supervisor scale" and "Commitment to the Work Group scale" to measure commitment to direct leadership and colleagues. Finally, the scale that measures the Turnover Intensions of Bozeman and Perrewé (2001) was used to finish the questionnaire. The necessary statistical analyzes were done, in order to analyze the effect of the variables under study, as well as the demographic variables. The results showed a negative, moderate and significant effect between Organizational commitments and Turnover intentions, as well as between commitments to Supervisor and Colleagues and Turnover intentions. In this way it is possible to predict that the higher the commitment, the less the Turnover intensions would be.
Description
Dissertação de Mestrado apresentada no ISPA – Instituto Universitário para obtenção de grau de Mestre na especialidade em Psicologia Social e das Organizações
Keywords
Compromisso organizacional Compromisso com supervisor Compromisso com os colegas Turnover Hotelaria Organizational commitment Commitment to supervisor Commitment to colleagues Turnover intentions Hospitality