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O Papel Mediador da Satisfação com o trabalho na relação entre Bullshit Organizacional e Desempenho
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Authors
Abstract(s)
No meio organizacional, é notório um aumento exponencial de bullshits no local de
trabalho. Entende-se por bullshits, um discurso que é elaborado com pouca consideração pela
veracidade, tendo como objetivo enganar de forma deliberada o meio envolvente e assim,
alcançar os interesses dos bullshitters. Este construto é constituído maioritariamente com temas
acerca de veracidade, liderança e comunicação. Apesar de estudos teóricos revelarem um
impacto negativo na produtividade e liderança das organizações, não existem estudos empíricos
acerca dos impactos que a perceção de bullshits em contexto laboral tem no desempenho dos
colaboradores e na satisfação do próprio colaborador com o trabalho.
Na presente investigação procedemos à tradução e adaptação da Organizational Bullshit
Perception Scale para a população portuguesa, sendo um contributo para a investigação do
construto em si. O presente estudo tinha como principais objetivos: a compreensão da relação
entre a perceção de bullshits em contexto organizacional com o desempenho dos colaboradores
e, pretendíamos ainda, testar se a satisfação com o trabalho poderia explicar esta relação.
O estudo contou com a participação de 170 participantes com recurso a um questionário
que era constituído pelas escalas que avaliavam os construtos em estudo.
Os resultados obtidos demonstraram que não existe relação significativa entre a
perceção de bullshits em contexto laboral e o desempenho dos colaboradores, sendo que a
satisfação com o trabalho não medeia esta relação. No entanto, verificou-se uma relação
negativa significativa entre a perceção de bullshits em contexto laboral e a satisfação com o
trabalho dos colaboradores.
Com este estudo pudemos ter uma visão acerca de temas necessários que sejam tidos
em conta nas organizações. Mais concretamente, é importante que as organizações adotem um
estilo de comunicação claro e baseado em factos que promovam um ambiente de confiança e
segurança, de forma a que os colaboradores apresentem maiores níveis de satisfação global com
o trabalho.
ABSTRACT: In the organizational environment, an exponential increase in bullshits at the workplace is notorious. Bullshits are speech that is made with little regard for veracity, with the aim of deliberately misleading the environment and thereby achieving the interests of the bullshitter. This construct is made up mostly with themes about truthfulness, leadership, communication. Although theoretical studies reveal a negative impact on productivity and leadership in organizations, there are no empirical studies about the impacts that the perception of bullshits in the workplace has on employee performance and employee job satisfaction. In this study, we translated and adapted the Organizational Bullshit Perception Scale for the portuguese population, thus contributing to the research on this construct. The main objectives of this research were: to understand the relationship between perceived organizational bullshits and employee performance, and to test whether job satisfaction could explain this relationship. The study had the participation of 170 participants using a questionnaire that consisted of the scales that evaluated the constructs under study. The results showed that there is no significant relationship between the perception of bullshits at work and the performance of employees, and job satisfaction does not mediate this relationship. However, there was a significant negative relationship between the perception of bullshits at work and job satisfaction of employees. With this study we were able to gain insight into issues that need to be taken into account in organizations. More specifically, it is important that organizations adopt a clear, fact-based communication style that promotes an environment of trust and safety so that employees have higher levels of overall job satisfaction.
ABSTRACT: In the organizational environment, an exponential increase in bullshits at the workplace is notorious. Bullshits are speech that is made with little regard for veracity, with the aim of deliberately misleading the environment and thereby achieving the interests of the bullshitter. This construct is made up mostly with themes about truthfulness, leadership, communication. Although theoretical studies reveal a negative impact on productivity and leadership in organizations, there are no empirical studies about the impacts that the perception of bullshits in the workplace has on employee performance and employee job satisfaction. In this study, we translated and adapted the Organizational Bullshit Perception Scale for the portuguese population, thus contributing to the research on this construct. The main objectives of this research were: to understand the relationship between perceived organizational bullshits and employee performance, and to test whether job satisfaction could explain this relationship. The study had the participation of 170 participants using a questionnaire that consisted of the scales that evaluated the constructs under study. The results showed that there is no significant relationship between the perception of bullshits at work and the performance of employees, and job satisfaction does not mediate this relationship. However, there was a significant negative relationship between the perception of bullshits at work and job satisfaction of employees. With this study we were able to gain insight into issues that need to be taken into account in organizations. More specifically, it is important that organizations adopt a clear, fact-based communication style that promotes an environment of trust and safety so that employees have higher levels of overall job satisfaction.
Description
Dissertação de Mestrado realizada sob a
orientação de Professora Doutora Ana Sabino,
apresentada no Ispa – Instituto Universitário
para obtenção de grau de Mestre na
especialidade de Psicologia Social e das
Organizações.
Keywords
Bullshits em contexto laboral Bullshitters Satisfação com o Trabalho Desempenho Percebido Bullshits in the Workplace Bullshitters Job Satisfaction Perceived Performance