Loading...
Publication
Qual é o efeito da comunicação interna e da avaliação de desempenho no desempenho percecionado?
Authors
Advisor(s)
Abstract(s)
Sabe-se que as Práticas de Recursos Humanos têm forte impacto no desempenho dos
trabalhadores. Das práticas que se considera com forte impacto no desempenho são a
avaliação de desempenho e a comunicação interna. O objetivo deste estudo, realizado
com uma amostra de 525 pessoas, é verificar se existe alguma relação entre a
importância dos sistemas de avaliação de desempenho, bem como das práticas de
comunicação interna, sobre o desempenho percecionado dos trabalhadores. As hipóteses
formuladas foram: 1) espera-se encontrar uma relação positiva entre a avaliação de
desempenho e o desempenho; 2) boas práticas organizacionais de comunicação interna
têm uma relação positiva com o desempenho; 3) espera-se encontrar um efeito
moderador da comunicação interna na relação entre avaliação de desempenho e o
desempenho percecionado. No entanto, através da análise dos resultados, não foi
possível confirmar nenhuma das hipóteses.
ABSTRACT------It is recognized that the Human Resources Practices have a strong impact on the employees’ performance. The practices considered to have a strong impact on performance are the performance appraisal and internal communication. The objective of this study, conducted with a sample of 525 people, is to verify whether there is any relationship between the performance appraisal systems, as well as internal communication practices on the perceived employee performance. The hypotheses were: 1) it’s expected to find a positive relationship between performance evaluation and performance; 2) good internal communication organizational practices have a positive relationship with performance; 3) it’s expected to find a moderating effect of internal communication in the relationship between performance evaluation and the perceived performance. However, analyzing the results, it wasn´t possible to confirm any of these hypotheses.
ABSTRACT------It is recognized that the Human Resources Practices have a strong impact on the employees’ performance. The practices considered to have a strong impact on performance are the performance appraisal and internal communication. The objective of this study, conducted with a sample of 525 people, is to verify whether there is any relationship between the performance appraisal systems, as well as internal communication practices on the perceived employee performance. The hypotheses were: 1) it’s expected to find a positive relationship between performance evaluation and performance; 2) good internal communication organizational practices have a positive relationship with performance; 3) it’s expected to find a moderating effect of internal communication in the relationship between performance evaluation and the perceived performance. However, analyzing the results, it wasn´t possible to confirm any of these hypotheses.
Description
Dissertação de mestrado apresentada ao ISPA - Instituto Universitário
Keywords
Gestão de recursos humanos Práticas de recursos humanos Avaliação de desempenho Desempenho Comunicação interna Feedback Human resources management Human resources practices Performance appraisal Performance Internal communication Feedback