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The dark and the light side of conflicts: Como a nossa personalidade se relaciona com os estilos de gestão de conflitos
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Abstract(s)
A boa gestão de conflitos no local de trabalho ajuda, por exemplo, no bom funcionamento das equipas, sendo que a personalidade poderá influenciar este fenómeno. A teoria Dark Triad tem sido alvo de várias investigações ultimamente e surgiu recentemente uma teoria oposta, a teoria Light Triad. Considerando isto, é relevante entender como estas teorias de personalidade influenciam as estratégias de resolução de conflitos.
O presente estudo tem então como objetivos entender como os traços de personalidade da Dark Triad e da Light Triad predizem o estilo de gestão de conflito escolhido no local de trabalho e observar as diferenças entre as duas teorias de personalidade e as suas preferências nos estilos de gestão de conflito escolhidos.
De modo a estudar este fenómeno recolheu-se 224 participantes que responderam a um questionário com instrumentos que medem o nível de traços dark, nível de traços light e para determinar os estilos de gestão de conflito mais utilizados.
Os resultados obtidos demonstraram que níveis altos de traços dark, geralmente, predizem a escolha do estilo de gestão de conflito de dominação e que níveis altos de traços light predizem outros estilos. Adicionalmente, verificou-se que altos níveis de narcisismo predizem uma postura de evitação nos conflitos.
Através desta investigação concluiu-se que é importante entender como a personalidade dark e light influencia a gestão de conflitos no local de trabalho de modo a garantir uma resolução adequada destes. Este estudo aumentou também o conhecimento teórico das duas teorias e a sua relação na população portuguesa.
ABSTRACT: The good conflict management in the workplace, for example, helps the team run smoothly, and personality can influence this phenomenon. The Dark Triad theory has been the subject of investigation lately and an opposing theory, the Light Triad theory, has recently emerged. Taking that to account, it’s important to understand how these personality theories influence the strategies used in conflict resolution. This study therefore aims to understand how Dark Triad and Light Triad personality traits predict the conflict management style chosen in the workplace and to observe the differences between the two personality theories and its preferences in the chosen conflict management styles. In order to study this phenomenon, we collected 224 participants who answered a questionnaire with instruments to measure the level of dark personality traits, level of light personality traits and to determine the most commonly used conflict management styles. The results showed that high levels of dark traits, generally, predicts the choice of domination as conflict management style and high levels of light traits predicts the choice of other styles. Additionally, it was found that high levels of narcissistic traits predicts an avoidant attitude in conflicts. This research has shown that it is important to understand how the dark and light personality influences conflict management in the workplace in order to ensure that conflicts are resolved appropriately. In addition, this study increased the theoretical knowledge of the two theories and their relationship in the portuguese population.
ABSTRACT: The good conflict management in the workplace, for example, helps the team run smoothly, and personality can influence this phenomenon. The Dark Triad theory has been the subject of investigation lately and an opposing theory, the Light Triad theory, has recently emerged. Taking that to account, it’s important to understand how these personality theories influence the strategies used in conflict resolution. This study therefore aims to understand how Dark Triad and Light Triad personality traits predict the conflict management style chosen in the workplace and to observe the differences between the two personality theories and its preferences in the chosen conflict management styles. In order to study this phenomenon, we collected 224 participants who answered a questionnaire with instruments to measure the level of dark personality traits, level of light personality traits and to determine the most commonly used conflict management styles. The results showed that high levels of dark traits, generally, predicts the choice of domination as conflict management style and high levels of light traits predicts the choice of other styles. Additionally, it was found that high levels of narcissistic traits predicts an avoidant attitude in conflicts. This research has shown that it is important to understand how the dark and light personality influences conflict management in the workplace in order to ensure that conflicts are resolved appropriately. In addition, this study increased the theoretical knowledge of the two theories and their relationship in the portuguese population.
Description
Dissertação de Mestrado apresentada no ISPA – Instituto Universitário para obtenção de grau de Mestre na especialidade de Psicologia Social e das Organizações
Keywords
Dark triad Light triad Estilos de gestão de Conflitos Conflict Management Styles