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Publication
O lado humano na aviação: A relação entre carga de trabalho, conflito trabalho-família e bem-estar
Advisor(s)
Abstract(s)
O principal objetivo desta dissertação de mestrado foi estudar a relação entre carga de
trabalho, conflito trabalho-família e bem-estar, em contexto aeronáutico. Para tal, propôs-se a
existência de um papel mediador – o conflito trabalho-família. Neste estudo participaram 180
tripulantes e foi aplicado um questionário online constituído pelas versões portuguesas das
escalas NASA-TLX, Work-Family Conflict Scale, Utrecht Work Engagement Scale e Maslach
Burnout Inventory- General Survey.
Para se analisar o bem-estar foram considerados dois polos, um positivo e outro
negativo, respetivamente: o engagement e o burnout. Os resultados demonstraram a existência
de duas relações de mediação totais em tripulantes: entre a carga de trabalho, o conflito
trabalho-família e o engagement; e ainda, entre a carga de trabalho, o conflito trabalho-família
e o burnout.
The main objective of this master's thesis was to study the relationship between workload, work-family conflict, and well-being in an aeronautical context. To this end, it was proposed the existence of a mediating role - the work-family conflict. In this study 180 crewmembers participated, and an online questionnaire was applied, consisting of the Portuguese versions of the NASA-TLX, Work-Family Conflict Scale, Utrecht Work Engagement Scale and Maslach Burnout Inventory- General Survey. In order to analyze well-being, two poles were considered, one positive and one negative, respectively: engagement and burnout. The results showed the existence of two total mediation relations in crewmembers: between workload, work-family conflict, and engagement; and between workload, work-family conflict, and burnout.
The main objective of this master's thesis was to study the relationship between workload, work-family conflict, and well-being in an aeronautical context. To this end, it was proposed the existence of a mediating role - the work-family conflict. In this study 180 crewmembers participated, and an online questionnaire was applied, consisting of the Portuguese versions of the NASA-TLX, Work-Family Conflict Scale, Utrecht Work Engagement Scale and Maslach Burnout Inventory- General Survey. In order to analyze well-being, two poles were considered, one positive and one negative, respectively: engagement and burnout. The results showed the existence of two total mediation relations in crewmembers: between workload, work-family conflict, and engagement; and between workload, work-family conflict, and burnout.
Description
Dissertação de Mestrado ,
apresentada no Ispa – Instituto Universitário para a
obtenção de grau de Mestre na especialidade de
Psicologia Social e das Organizações
Keywords
Bem-estar Burnout Carga de trabalho Conflito trabalho-família Engagement Well-being Work-Family Conflict Workload