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Será rir o melhor remédio? O impacto do clima de humor na satisfação laboral e no desempenho
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Abstract(s)
Este estudo tem como objetivo fornecer evidências empíricas adicionais acerca do impacto do Clima de Humor na Satisfação Laboral e no Desempenho. Para este fim hipotetizou-se (1) um impacto positivo do Clima de Humor Positivo na Satisfação Laboral e no Desempenho; (2) um impacto negativo do Clima de Humor Negativo na Satisfação Laboral e no Desempenho; (3) um impacto negativo do Clima de Humor sobre a Gestão na Satisfação Laboral e no Desempenho; (4) um impacto positivo das Atitudes da Chefia na Satisfação Laboral e no desempenho.
Integraram o estudo 154 participantes, colaboradores em organizações distintas de todo o território português. Os resultados revelaram um impacto significativo dos diferentes tipos de clima de humor na satisfação laboral. O Clima de Humor Positivo e as Atitudes da Chefia demonstraram impactos significativos e positivos na Satisfação Laboral. Contrariamente, o clima de Humor Negativo e o Clima de Humor sobre a Gestão demonstraram um impacto significativo e negativo na Satisfação Laboral. Adicionalmente, comprovou-se o impacto positivo do Clima de Humor Positivo e das Atitudes da Chefia no Desempenho. O impacto dos climas de Humor Negativo e de Humor sobre a Gestão no Desempenho não foram comprovados. Concluiu-se que apenas a percepção de Clima de Humor Positivo e Atitudes da Chefia têm efeitos positivos na Satisfação Laboral e no Desempenho.
ABSTRACT: This study aims to supply additional empirical evidence on the impact of Humour Climate on employee satisfaction and performance. For that purpose, it was hypothesized: (1) a positive impact of Positive Humour Climate on job satisfaction and performance; (2) a negative impact of Negative Humour Climate on jobsatisfaction and performance; (3) a negative impact of Management Humour Climate on job satisfaction and performance; (4) a positive impact of Supervision’s Attitude on job satisfaction and performance. The study included 154 participants, collaborators in different organizations across all Portuguese territory. The results revealed a significant impact of different types of humour climate on job satisfaction. Positive Humour Climate and Supervision Attitude had a significant positive impact on job satisfaction. On the contrary, Negative Humour Climate and Management Humour Climate had a negative impact on job satisfaction. Additionally, it was proven the positive impact of Positive Humour Climate and Supervision Attitude on job performance. The impact of Negative Humour Climate and Management Humour Climate on job performance was not shown. It was concluded that only the perception of positive Humour Climate and positive Supervision Attitudes had significant positive effects on both job satisfaction and performance.
ABSTRACT: This study aims to supply additional empirical evidence on the impact of Humour Climate on employee satisfaction and performance. For that purpose, it was hypothesized: (1) a positive impact of Positive Humour Climate on job satisfaction and performance; (2) a negative impact of Negative Humour Climate on jobsatisfaction and performance; (3) a negative impact of Management Humour Climate on job satisfaction and performance; (4) a positive impact of Supervision’s Attitude on job satisfaction and performance. The study included 154 participants, collaborators in different organizations across all Portuguese territory. The results revealed a significant impact of different types of humour climate on job satisfaction. Positive Humour Climate and Supervision Attitude had a significant positive impact on job satisfaction. On the contrary, Negative Humour Climate and Management Humour Climate had a negative impact on job satisfaction. Additionally, it was proven the positive impact of Positive Humour Climate and Supervision Attitude on job performance. The impact of Negative Humour Climate and Management Humour Climate on job performance was not shown. It was concluded that only the perception of positive Humour Climate and positive Supervision Attitudes had significant positive effects on both job satisfaction and performance.
Description
Dissertação de Mestrado apresentada ao ISPA - Instituto Universitário
Keywords
Clima de humor Humor Humor positivo Humor negativo Satisfação laboral Desempenho Produtividade Humour climate Humour Positive humour Negative humour Job satisfaction Job performance Productivity