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Liderança robótica e satisfação no trabalho: O papel da segurança psicológica e da confiança
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Abstract(s)
A evolução tecnológica tem levado a um crescente interesse pela forma como os indivíduos interagem com robôs, nomeadamente em contextos de trabalho. Em ambiente laboral, os robôs já são percecionados pelos trabalhadores como promotores de bem-estar psicológico e como parceiros de trabalho. O presente trabalho teve como principal objetivo compreender as atitudes e perceções dos indivíduos que são liderados por um líder robô em contexto laboral. Variáveis como a confiança no robô, o estilo de liderança, a segurança psicológica e a satisfação no trabalho foram analisadas. Este estudo, de carácter correlacional, teve uma amostra de 178 participantes, que leram um cenário que descrevia uma situação de trabalho em que o robô assumia o papel de líder. No que toca aos resultados, foi esperado que, perante a existência de um líder robô, a segurança psicológica mediasse a relação entre o estilo de liderança transformacional do robô e a satisfação no trabalho. Foi também esperado que o nível de confiança no robô moderasse a relação entre o estilo de liderança e a segurança psicológica. Por último, previu-se que existiriam diferenças entre indivíduos em relação à literacia tecnológica, bem como ao nível de aceitação dos robôs nos locais de trabalho. As descobertas desta investigação contribuíram para compreender a forma como os indivíduos percecionam a liderança robótica, que, por sua vez, pode ter relevantes implicações práticas, nomeadamente em contextos organizacionais onde maior precisão e menor enviesamentos na tomada de decisão são essenciais.
Technological developments have led to a growing interest in how individuals interact with robots, particularly in work contexts. In the workplace, robots are already perceived by workers as promoting psychological well-being and as work partners. The main aim of this study was to understand the attitudes and perceptions of individuals who are led by a robot leader in a work context. Variables such as trust in the robot, leadership style, psychological safety and job satisfaction were analysed. This correlational study had a sample of 178 participants who read a scenario describing a work situation in which the robot took on the role of leader. As far as the results are concerned, it was expected that in the presence of a robot leader, psychological safety would mediate the relationship between transformational leadership style and job satisfaction. The level of trust in the robot was also expected to moderate the relationship between leadership style and psychological safety. Finally, differences between individuals are expected in relation to technological literacy as well as the level of acceptance of robots in the workplace. The findings of this research have contributed to understanding how individuals perceive robotic leadership which, in turn, can have relevant practical implications, particularly in organisational contexts where greater precision and less bias in decision-making are essential.
Technological developments have led to a growing interest in how individuals interact with robots, particularly in work contexts. In the workplace, robots are already perceived by workers as promoting psychological well-being and as work partners. The main aim of this study was to understand the attitudes and perceptions of individuals who are led by a robot leader in a work context. Variables such as trust in the robot, leadership style, psychological safety and job satisfaction were analysed. This correlational study had a sample of 178 participants who read a scenario describing a work situation in which the robot took on the role of leader. As far as the results are concerned, it was expected that in the presence of a robot leader, psychological safety would mediate the relationship between transformational leadership style and job satisfaction. The level of trust in the robot was also expected to moderate the relationship between leadership style and psychological safety. Finally, differences between individuals are expected in relation to technological literacy as well as the level of acceptance of robots in the workplace. The findings of this research have contributed to understanding how individuals perceive robotic leadership which, in turn, can have relevant practical implications, particularly in organisational contexts where greater precision and less bias in decision-making are essential.
Description
Dissertação de Mestrado apresentada no ISPA – Instituto Universitário para obtenção de grau de Mestre na especialidade de Psicologia Social e das Organizações
Keywords
Liderança robótica Satisfação no trabalho Liderança transformacional Interação Humano-Robô Robotic leadership Job satisfaction Transformational leadership Human-Robot Interaction