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Academic student satisfaction and perceived performance in the e-learning environment during the COVID-19 pandemic: Evidence across ten countries

2021Journal article Open access
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dc.contributor.authorKeržič, Damijana
dc.contributor.authorAlex, Jogymol Kalariparampil
dc.contributor.authorAlvarado, Roxana Balbontín
dc.contributor.authorBezerra, Deyse Danielle Duarte Da Silva
dc.contributor.authorCheraghi, Maria
dc.contributor.authorDobrowolska, Beata
dc.contributor.authorFagbamigbe, Adeniyi
dc.contributor.authorFaris, MoezAlIslam Ezzat
dc.contributor.authorFrança, Thais
dc.contributor.authorGonzález-Fernández, Belinka
dc.contributor.authorGonzalez-Robledo, Luz Maria
dc.contributor.authorInasius, Fany
dc.contributor.authorKar, Sujita Kumar
dc.contributor.authorLazányi, Kornélia
dc.contributor.authorLazar, Florin
dc.contributor.authorMachin-Mastromatteo, Juan D.
dc.contributor.authorMaroco, João
dc.contributor.authorMarques, Bertil
dc.contributor.authorMejía-Rodríguez, Oliva
dc.contributor.authorMéndez Prado, Silvia Mariela
dc.contributor.authorMishra, Alpana
dc.contributor.authorMOLLICA, Cristina
dc.contributor.authorNavarro Jiménez, Silvana Guadalupe
dc.contributor.authorObadić, Alka
dc.contributor.authorRACCANELLO, Daniela
dc.contributor.authorRashid, Md. Mamun Ur
dc.contributor.authorRavšelj, Dejan
dc.contributor.authorTomaževič, Nina
dc.contributor.authorUleanya, Chinaza
dc.contributor.authorUmek, Lan
dc.contributor.authorVicentini, Giada
dc.contributor.authorYorulmaz, Özlem
dc.contributor.authorZamfir, Ana-Maria
dc.contributor.authorAristovnik, Aleksander
dc.date.accessioned2021-11-09T19:42:00Z
dc.date.available2021-11-09T19:42:00Z
dc.date.issued2021
dc.description.abstractThe outbreak of the COVID-19 pandemic has dramatically shaped higher education and seen the distinct rise of e-learning as a compulsory element of the modern educational landscape. Accordingly, this study highlights the factors which have influenced how students perceive their academic performance during this emergency changeover to e-learning. The empirical analysis is performed on a sample of 10,092 higher education students from 10 countries across 4 continents during the pandemic’s first wave through an online survey. A structural equation model revealed the quality of e-learning was mainly derived from service quality, the teacher’s active role in the process of online education, and the overall system quality, while the students’ digital competencies and online interactions with their colleagues and teachers were considered to be slightly less important factors. The impact of e-learning quality on the students’ performance was strongly mediated by their satisfaction with elearning. In general, the model gave quite consistent results across countries, gender, study fields, and levels of study. The findings provide a basis for policy recommendations to support decision-makers incorporate e-learning issues in the current and any new similar circumstances.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationKeržič, D., Alex, J. K., Pamela Balbontín Alvarado, R., Bezerra, D. da S., Cheraghi, M., Dobrowolska, B., Fagbamigbe, A. F., Faris, M. E., França, T., González-Fernández, B., Gonzalez-Robledo, L. M., Inasius, F., Kar, S. K., Lazányi, K., Lazăr, F., Machin-Mastromatteo, J. D., Marôco, J., Marques, B. P., Mejía-Rodríguez, O., & Méndez Prado, S. M. (2021). Academic student satisfaction and perceived performance in the e-learning environment during the COVID-19 pandemic: Evidence across ten countries. PLoS ONE, 16(10), 1–23. https://doi.org/10.1371/journal.pone.0258807pt_PT
dc.identifier.doi10.1371/journal.pone.0258807pt_PT
dc.identifier.issn19326203
dc.identifier.urihttp://hdl.handle.net/10400.12/8346
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherPublic Library of Sciencept_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.titleAcademic student satisfaction and perceived performance in the e-learning environment during the COVID-19 pandemic: Evidence across ten countriespt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.conferencePlaceUnited Statespt_PT
oaire.citation.issue10pt_PT
oaire.citation.startPagee0258807pt_PT
oaire.citation.titlePLOS ONEpt_PT
oaire.citation.volume16pt_PT
person.familyNameBalbontín Alvarado
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rcaap.rightsopenAccesspt_PT
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