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Publication
Incidentes críticos na Polícia Judiciária
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Advisor(s)
Abstract(s)
O presente artigo foca os incidentes críticos no
contexto de trabalho da investigação criminal na
Polícia Judiciária. O objectivo do estudo é caracterizar
os incidentes críticos, os sintomas vivenciados pelos
profissionais e delinear uma intervenção concertada.
Foram efectuadas 255 entrevistas, utilizando o
Questionário de Incidentes Críticos para a Polícia de
Investigação Criminal (Manuel & Soeiro, 2009). A
maioria dos participantes descreve como incidentes
críticos situações que envolveram diligências
operacionais, armas de fogo, indivíduos difíceis,
situações em que a percepção do sofrimento humano
se evidencia e acidentes de viação. Salientam-se os
sintomas a nível cognitivo, emocional e físico. A
alteração das políticas organizacionais, a intervenção
da psicologia e a fomentação do apoio social foram
apresentadas como sugestões para minimizar os efeitos
dos incidentes críticos.
The aim of this research is to identify and characterise the main critical incidents experienced by the Portuguese criminal investigation police officers and the related stress reactions, to organise a critical incidents intervention program to support those police officers. The data was collected using the Critical Incidents Questionnaire for Criminal Investigation Police (Manuel & Soeiro, 2009) through 255 individual interviews. The participants described two critical incidents involving operational work, firearms, difficult/violent individuals, evident human suffering and car accidents. Participants identify as symptoms, cognitive, emotional and physical reactions. Changes in the organisational policy, psychological intervention and increase social support were suggested to avoid critical incidents impact.
The aim of this research is to identify and characterise the main critical incidents experienced by the Portuguese criminal investigation police officers and the related stress reactions, to organise a critical incidents intervention program to support those police officers. The data was collected using the Critical Incidents Questionnaire for Criminal Investigation Police (Manuel & Soeiro, 2009) through 255 individual interviews. The participants described two critical incidents involving operational work, firearms, difficult/violent individuals, evident human suffering and car accidents. Participants identify as symptoms, cognitive, emotional and physical reactions. Changes in the organisational policy, psychological intervention and increase social support were suggested to avoid critical incidents impact.
Description
Keywords
Incidentes críticos Investigação criminal Stress Trabalho de polícia Criminal investigation Critical incidents Police work Stress reactions
Citation
Análise Psicológica, 28(1), 149-163. Doi: 10.14417/ap.261
Publisher
Instituto Superior de Psicologia Aplicada