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A implementaĆ§Ć£o de programas de qualidade total (PQT's)
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O presente documento representa uma parte do resultado de uma investigaĆ§Ć£o levada a cabo nos E.U.A, com o intuito de abordar alguns dos melhores especialistas mundiais na Ć”rea da Qualidade. O estudo concentrou-se essencialmente nos factores crĆticos da
implementaĆ§Ć£o de um Programa de Qualidade Total.
O tema Ć© aqui abordado no sentido de explicar todo este processo, bem como, fazer uma anĆ”lise da situaĆ§Ć£o nos Ćŗltimos anos. A Qualidade em Portugal e qual o seu futuro na Comunidade Europeia e no Mundo sĆ£o tambĆ©m assuntos em destaque. O propĆ³sito principal do documento Ć© pois o de ilustrar uma evidĆŖncia das organizaƧƵes nos dias de hoje e o seu papel fundamental na gestĆ£o dos recursos humanos.
This document represents a part of the result of a research developed in the U.S.A., with the purpose to approach some of the world reknown Quality experts. This particular study focused mainly on the implementation of a high Quality Program. The subject is approached in a way to better explain the whole process as well as making an analysis of the situation in the past years. Quality in Portugal and its future in the European Community and the World are also in focus. Therefore the main purpose of this document, is to illustrate what is happening in a11 of today's organizations and its role in the management of human resources.
This document represents a part of the result of a research developed in the U.S.A., with the purpose to approach some of the world reknown Quality experts. This particular study focused mainly on the implementation of a high Quality Program. The subject is approached in a way to better explain the whole process as well as making an analysis of the situation in the past years. Quality in Portugal and its future in the European Community and the World are also in focus. Therefore the main purpose of this document, is to illustrate what is happening in a11 of today's organizations and its role in the management of human resources.
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AnĆ”lise PsicolĆ³gica, 1993, 2 (XI), 267-273