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Publication
Stresse ocupacional em forças de segurança: Um estudo comparativo
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Advisor(s)
Abstract(s)
Este trabalho compara a experiência de stresse
ocupacional em dois grupos de segurança portugueses,
um a exercer em contexto público (n=95) e outro em
contexto prisional (n=237). Para tal, utilizámos um
protocolo de avaliação com medidas do stresse global,
“burnout”, comprometimento organizacional,
satisfação com a vida, satisfação profissional e desejo
de abandonar a profissão. Os indicadores de fidelidade
e validade dos instrumentos foram muito aceitáveis.
Os resultados de “burnout” por dimensão apontaram
níveis apreciáveis de exaustão emocional (valores a
oscilar entre os 12% e os 26%), seguidos do cinismo
(valores entre 8% e 21%) e do baixo sentimento de
eficácia profissional (valores entre 3% e 8%) (apenas
um participante registou valores de “burnout” nas
três dimensões, em simultâneo). A análise comparativa
entre os grupos demonstrou que os profissionais de
segurança prisional evidenciaram experiências
profissionais mais negativas (e.g., maiores níveis de
“burnout” e desejo de abandonar a profissão e menores
níveis de comprometimento organizacional, satisfação
com a vida e satisfação profissional). No final, os
autores discutem os factores que podem ajudar a
perceber estas diferenças e possíveis implicações para
a investigação futura.
This work analyzes occupational stress in two groups of security officers, one working in a public context (n=95) and the other one working in a prison context (n=237). We applied an evaluation protocol with measures of global stress, burnout, organizational commitment, satisfaction with life, professional satisfaction and desire to leave the profession. The fidelity and validity of the instruments were very acceptable. The results of burnout pointed out a remarkable frequency of emotional exhaustion (values between 12% and 26%) followed by cynicism (values between 8% and 21%) and low professional effectiveness (values between 8% and 21%) (only one participant showed burnout values in the three dimensions simultaneously). Comparative analysis between groups showed that correctional officers had more negative working experiences (e.g., higher levels of burnout and desire to leave the profession and lower levels of organizational commitment, satisfaction with life, and professional satisfaction). The possible factors that contribute to these results are discussed as well as the implications to future research.
This work analyzes occupational stress in two groups of security officers, one working in a public context (n=95) and the other one working in a prison context (n=237). We applied an evaluation protocol with measures of global stress, burnout, organizational commitment, satisfaction with life, professional satisfaction and desire to leave the profession. The fidelity and validity of the instruments were very acceptable. The results of burnout pointed out a remarkable frequency of emotional exhaustion (values between 12% and 26%) followed by cynicism (values between 8% and 21%) and low professional effectiveness (values between 8% and 21%) (only one participant showed burnout values in the three dimensions simultaneously). Comparative analysis between groups showed that correctional officers had more negative working experiences (e.g., higher levels of burnout and desire to leave the profession and lower levels of organizational commitment, satisfaction with life, and professional satisfaction). The possible factors that contribute to these results are discussed as well as the implications to future research.
Description
Keywords
Burnout Comprometimento organizacional Satisfação Stresse ocupacional Occupational stress Organizational commitment Satisfaction
Citation
Análise Psicológica, 28(1), 165-178. Doi: 10.14417/ap.262
Publisher
Instituto Superior de Psicologia Aplicada