Utilize este identificador para referenciar este registo: http://hdl.handle.net/10400.12/1569
Título: The effects of emotions on football spectators’ satisfaction and behavioural intentions
Autor: Biscaia, Rui
Correia, Abel
Rosado, António Fernando
Maroco, João
Ross, Stephen
Palavras-chave: Emotions
Satisfaction
Behavioural intentions
Clubs
Sporting events
Data: 2012
Editora: Taylor & Francis
Citação: European Sport Management Quarterly
Resumo: The goal of this study was to examine the relationship between spectators’ emotions, satisfaction, and behavioural intentions at football games. A survey was conducted among spectators of the top Portuguese professional football league during eight games (n 466). The sport emotion questionnaire was used to assess spectators’ emotions and the results gathered from a structural equation model suggest that analysis of specific emotions is crucial to understand spectators’ responses. Findings provide evidence that only the emotion of joy has a positive direct effect on satisfaction, as well as an indirect effect on behavioural intentions, via satisfaction. In turn, dejection has a negative direct effect on behavioural intentions, while satisfaction positively influences behavioural intentions. These results suggest managerial implications, such as the need to improve stadium atmosphere and social facilitation in order to provide an enjoyable overall experience to the spectators, and contribute to overall spectator satisfaction and positive behavioural intentions.
Peer review: yes
URI: http://hdl.handle.net/10400.12/1569
ISSN: 1618-4742
Aparece nas colecções:PSOC - Artigos em revistas internacionais
PSAU - Artigos em revistas internacionais

Ficheiros deste registo:
Ficheiro Descrição TamanhoFormato 
ESMQ 12(3) 227-242.pdf184,02 kBAdobe PDFVer/Abrir


FacebookTwitterDeliciousLinkedInDiggGoogle BookmarksMySpace
Formato BibTex MendeleyEndnote Degois 

Todos os registos no repositório estão protegidos por leis de copyright, com todos os direitos reservados.